Here's a concise overview of our Terms of Use.
California users: You can cancel your subscription without any penalties or obligations before midnight of the third business day following your subscription date. If you subscribed using an External Service (e.g., Apple ID, Google Play), you must cancel through that External Service, as detailed in Section 8a. For subscriptions made via Apple ID, refunds are processed by Apple. You can initiate a refund request with Apple through your Apple ID account on your device or at https://getsupport.apple.com. All other customers can request a refund by reaching out to MateMe Customer Service via our Help Center or by mailing or delivering a signed and dated notice indicating that you, the buyer, wish to cancel this agreement, or with words conveying a similar intent. Please also include your name and the email address, phone number, or another unique identifier you used to register your account.
We've provided brief summaries at the start of each section to help you more easily read and understand this agreement. Remember, these summaries do not substitute the complete text of each section, so be sure to review each section fully.
By accessing or utilizing MateMe's Services, you agree to be bound by this Terms of Use Agreement (the “Terms” or “Agreement”), including our Privacy Policy, Cookie Policy, Community Guidelines, and Safety Tips. It's crucial to read this Agreement and these policies thoroughly before creating an account.
PLEASE REVIEW THE DISPUTE RESOLUTION PROVISIONS IN SECTION 15 BELOW CAREFULLY. THESE PROVISIONS GOVERN HOW DISPUTES WILL BE ADDRESSED BETWEEN YOU AND MATE ME. THEY INCLUDE A MANDATORY PRE-ARBITRATION INFORMAL DISPUTE RESOLUTION PROCESS (EXCLUDING INDIVIDUAL CLAIMS OF SEXUAL ASSAULT OR SEXUAL HARASSMENT OCCURRING IN CONNECTION WITH YOUR USE OF THE SERVICES), AN ARBITRATION AGREEMENT, SMALL CLAIMS COURT ELECTION, CLASS ACTION WAIVER, ADDITIONAL PROCEDURES FOR MASS ARBITRATION FILINGS, AND JURY TRIAL WAIVER THAT AFFECT YOUR RIGHTS. ARBITRATION TYPICALLY OFFERS LESS DISCOVERY AND APPELLATE REVIEW THAN COURT.
We may periodically update these Terms, so please check this page regularly for any updates.
Welcome to MateMe.
As used in this Agreement, "MateMe," "us," "we," the "Company," and "our" refer to MateMe LLC and/or MTCH Technology Services Limited, as appropriate. Together you and MateMe may be referred to as the “Parties” or individually as a “Party.”
By accessing or using our Services on MateMe.com (the "Website"), the MateMe mobile application (the "App"), or any other platforms or services provided by MateMe (collectively, the "Service" or our "Services"), you agree to, and are bound by, this Agreement. This Agreement applies to anyone who accesses or uses our Services, irrespective of registration or subscription status.
Your access and use of our Services are also subject to the Privacy Policy, Cookie Policy, Community Guidelines, and Safety Tips, as well as any terms disclosed and agreed to by you when purchasing additional features, products, or services from MateMe ("Additional Terms Upon Purchase"), which are incorporated by reference into this Agreement. If you do not agree to be bound by this Agreement, do not access or use our Services.
Subject to applicable law, we reserve the right to modify, amend, or change the Terms at any time. Notice of material changes will be posted on this page with an updated effective date. In certain cases, we may notify you of a change to the Terms via email or other methods; however, you are responsible for regularly checking this page for updates. Your continued access or use of our Services represents your consent to any changes, and consequently, you will be legally bound by the updated Terms. If you do not accept a change to the Terms, you must cease accessing or using our Services immediately. Notwithstanding the above, any material changes to the Limitation of Liability in Section 14 and the Dispute Resolution provisions in Section 15 will necessitate your affirmative acceptance. Additionally, we reserve the right to change the availability of features in our subscription plans.
Before creating an account on MateMe, ensure you are eligible to use our Services. This section outlines what you can and cannot do while using the Services and the rights you grant to MateMe.
You are not authorized to create an account or use the Services unless all of the following conditions are true, and by using our Services, you represent and warrant that:
- You are an individual (not a corporate entity, partnership, or other business entity) at least 18 years old;
- You are legally qualified to enter a binding contract with MateMe;
- You are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a "terrorist supporting" country;
- You are not on any list of individuals prohibited from conducting business with the United States (e.g., the U.S. Treasury Department’s list of Specially Designated Nationals or any similar government agency list);
- You are not prohibited by law from using our Services;
- You have not committed, been convicted of, or pled no contest to a felony or indictable offense (or a crime of similar severity), a sex crime, or any crime involving violence or the threat of violence, unless you have received clemency for a non-violent crime and we have determined that you are not likely to pose a threat to other users of our Services;
- You are not required to register as a sex offender with any state, federal or local sex offender registry;
- You do not have more than one account on our Services; and
- You have not previously been removed from our Services or our affiliates’ services, unless you have our express written permission to create a new account.
If at any time you cease to meet these requirements, all authorization to access our Services or systems is automatically revoked, and you must immediately delete your account; we reserve the right to remove your access to our Services without warning.
You agree to:
- Comply with these Terms and check this page from time to time to ensure you are aware of any changes;
- Comply with all applicable laws, including privacy laws, intellectual property laws, anti-spam laws, and regulatory requirements;
- Use the latest version of the Website and/or App;
- Review the Safety Tips;
- Review and comply with the Community Guidelines, as updated periodically; and
- Take reasonable measures to protect the security of your login information.
You agree not to:
- Misrepresent your identity, age, or affiliations with a person or entity;
- Use the Services in a way that damages the Services or prevents their use by other users;
- Interfere with, disrupt, or negatively affect the platform, servers, or our Services' networks;
- Use our Services for harmful, illegal, or nefarious purposes, including money laundering;
- Harass, bully, stalk, intimidate, assault, defame, harm, or otherwise abuse or cause psychological harm;
- Post or share Prohibited Content;
- Solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes from other users or share another person's personal information without consent;
- Solicit money or other items of value from another user, whether as a gift, loan, or form of compensation;
- Use another user's account;
- Use our Services in fraudulent activities, a pyramid scheme, or similar practices;
- Use our Services for political campaign financing or influencing elections, aside from sharing personal political opinions;
- Violate the terms of the license granted to you by MateMe;
- Disclose private or proprietary information that you do not have the right to disclose;
- Copy, modify, transmit, distribute, or create derivative works from any Member Content, Our Content, or copyrighted material without MateMe's explicit consent;
- Imply that any statements you make are endorsed by MateMe;
- Use any robot, crawler, site search/retrieval application, or other manual or automatic device to access, retrieve, index, or reproduce the structure of our Services;
- Upload viruses or malicious code, or compromise the security of our Services;
- Forge headers or manipulate identifiers to disguise the origin of any information;
- "Frame" or "mirror" any part of our Services without MateMe's written authorization;
- Use meta tags or code containing references to MateMe to direct traffic to other websites;
- Modify, adapt, sublicense, translate, sell, reverse engineer, decompile, or disassemble any part of our Services;
- Use or develop third-party applications that interact with our Services without written consent;
- Use, access, or publish the MateMe application programming interface without consent;
- Probe, scan, or test the vulnerability of our Services or any system or network;
- Encourage or engage in any activity that violates these Terms;
- Create a new account after suspension or termination without permission; or
- Submit false or misleading reports about a member or abuse any reporting or appeals request system.
Prohibited Content - MateMe prohibits content that:
- Could reasonably be deemed offensive or cause psychological distress;
- Is obscene, pornographic, violent, or contains nudity;
- Is abusive, threatening, discriminatory, or promotes racism, sexism, hatred, or bigotry;
- Encourages or facilitates illegal activity, including terrorism or racial hatred;
- Promotes self-harm, eating disorders, or dangerous challenges;
- Is defamatory, libelous, or untrue;
- Relates to commercial activities such as promotions or advertising;
- Involves or facilitates spam;
- Contains spyware, adware, viruses, or other malicious code;
- Infringes on third-party rights, including intellectual property and privacy rights;
- Was not written by you unless authorized;
- Includes images of others without their consent;
- Depicts minors inappropriately;
- Is inconsistent with the intended use of the Services; or
- May harm the reputation of MateMe or its affiliates.
Uploading or sharing Prohibited Content may result in immediate suspension or termination of your account.
Understanding your rights and responsibilities regarding content on our Services is crucial, including any content you provide or post. You're strictly prohibited from posting inappropriate content.
While using our Services, you'll have access to: (i) content you upload or provide while using our Services, even if suggested by our Services ("Your Content"); (ii) content that other users upload or provide while using our Services ("Member Content"); and (iii) content that MateMe provides on and through our Services ("Our Content"). "Content" encompasses all text, images, video, audio, and other material on our Services, including user profiles and direct messages between users.
For additional details on content moderation, please visit our Safety page. For more information on how recommended profiles are ordered, please refer to the Method Behind our Matching.
You are responsible for Your Content. Avoid sharing anything that you wouldn't want others to see, that would violate this Agreement, or that may expose you or us to legal liability.
You are solely responsible and liable for Your Content, and you agree to indemnify, defend, release, and hold us harmless from any claims made in connection with Your Content.
You represent and warrant that the information you provide is accurate, including information from Facebook or third-party sources (if applicable), and you'll update your account to ensure its accuracy.
Content on your profile should be relevant to the intended use of our Services. You may not upload any Prohibited Content, and your content must comply with the Community Guidelines. You cannot display personal contact, banking, or peer-to-peer payment information. If you choose to reveal personal information to other users, you do so at your own risk, and we advise caution.
Your profile will be visible globally, so ensure you're comfortable sharing Your Content before posting. You acknowledge that other users may view and potentially share Your Content with third parties. By uploading Your Content, you confirm you have the necessary rights and licenses, and you grant us a license to use it as specified in Section 7.
We may provide tools to enhance expression through Your Content and Member Content (see Section 3b), constantly developing technologies to improve our Services. Tools may allow you to generate or enhance content based on Your Content. You’re responsible for the accuracy and use of this content on our Services, including any related decisions or actions. Share Your Content thoughtfully.
You understand and agree that we may monitor or review Your Content and reserve the right to remove, delete, edit, limit, or block access to it at our sole discretion. We have no obligation to display or review Your Content.
You will have access to Member Content, but it is not yours, and you may not copy or use it for purposes outside of these Terms.
Other users' content on our Services belongs to the user posting it, stored on our servers at their direction.
Always review and verify Member Content for accuracy. Other users may use tools to generate or enhance content. Member Content can include biased, incorrect, harmful, offensive, or misleading information. Users are responsible for their content and related decisions or actions.
You have no rights to Member Content, and unless Tinder authorizes it, you may only use Member Content in line with our Services' intent for communication and meeting purposes. You cannot copy Member Content or use it for commercial purposes, spam, harassment, or threats. Misuse may result in account termination.
All other content on our Services is owned or licensed by MateMe.
Text, content, graphics, user interfaces, trademarks, logos, sounds, artwork, images, and other intellectual property on our Services are owned, controlled, or licensed by us, protected by intellectual property laws.
We grant you a limited license to access and use Our Content as outlined in Section 6 and reserve all other rights.
MateMe does not tolerate inappropriate content or misconduct on our Services.
We strive to maintain a positive and respectful community. We do not condone any inappropriate content or behavior, whether on or off our platforms (including those operated by our affiliates). We encourage you to report any inappropriate Member Content or misconduct by other users. You can report a user via the "Report User" link on their profile or in the messaging system. You may also contact Customer Support.
As outlined in our Privacy Policy, we may share data with our affiliates to ensure user safety and security. We may take necessary actions if we believe you have violated these Terms, including banning you from our Services and/or our affiliates’ services (such as Hinge, Plenty of Fish, OkCupid, Match, Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo; for more details, please refer to our Safety page) and/or preventing you from creating new accounts. You understand and agree that we may not disclose information regarding your account if it would impair the safety or privacy of other users.
Member Content is subject to Sections 512(c) and/or 512(d) of the Digital Millennium Copyright Act 1998. To submit a complaint about Member Content that may infringe on intellectual property, see Section 12 (Digital Millennium Copyright Act) below.
Privacy is important to us, and we have a separate policy that you should review.
For details on how MateMe and its affiliates collect, use, and share your personal data, please see our Privacy Policy. By using our Services, you agree that we may use your personal data in accordance with our Privacy Policy.
MateMe grants you the right to use and enjoy our Services, subject to these Terms.
As long as you comply with these Terms, MateMe grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and non-sublicensable license to access and use our Services for purposes intended by MateMe and permitted by these Terms and applicable laws. This license and any authorization to access the Service are automatically revoked if you fail to comply with these Terms.
You own the content you provide to MateMe, but you also grant us the right to use Your Content as outlined in this Agreement.
By creating an account, you grant MateMe a worldwide, perpetual, transferable, sublicensable, royalty-free right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, translate, modify, reformat, incorporate into other works, advertise, distribute, and otherwise make Your Content available to the public. This includes any information you authorize us to access from Facebook or other third-party sources (if applicable), in whole or in part, and in any format or medium currently known or developed in the future. MateMe’s license to Your Content is non-exclusive except for derivative works created using our Services. For example, MateMe would have an exclusive license to screenshots of our Services that include Your Content.
To prevent unauthorized use of Your Content outside our Services, you authorize MateMe to act on your behalf regarding infringing uses by other users or third parties. This includes, but is not limited to, sending DMCA Takedown Notices on your behalf if Your Content is misused outside our Services. MateMe is not obligated to act regarding the use of Your Content by others. MateMe’s license to Your Content is subject to your rights under applicable law (such as laws on personal data protection).
In exchange for MateMe allowing you to use our Services, you consent to us, our affiliates, and third-party partners placing advertising on our Services. By submitting suggestions or feedback about our Services, you agree that MateMe can use and share this feedback for any purpose without compensation to you.
You agree that MateMe can access, preserve, and disclose your account information, including Your Content, if legally required or based on a good faith belief that such actions are necessary to: (i) comply with legal processes; (ii) enforce these Terms; (iii) respond to claims that any content violates third-party rights; (iv) respond to customer service requests; (v) protect the rights, property, or safety of MateMe or any person; or (vi) investigate, prevent, or address illegal activity, suspected fraud, or other wrongdoing.
You will have the opportunity to acquire products and services from MateMe. If you opt for a subscription, it will automatically renew—and you will incur charges—until you cancel.
MateMe may offer goods and services for purchase via iTunes, Google Play, or other external services authorized by MateMe (each termed an "External Service," and any purchases made through them, an "External Service Purchase"). MateMe may also provide options to purchase products and services using a credit card or other payment methods through the Website or within the App ("Internal Purchases").
If you purchase a subscription, it will renew automatically unless you cancel it, as per the terms given to you at purchase time, further explained below. If you cancel, you’ll maintain access to your subscription benefits until the current subscription term concludes, after which it will expire.
Because our Services can be used without a subscription, canceling does not remove your profile. To terminate your account fully, refer to Section 9. MateMe operates a worldwide business; prices differ based on multiple factors. We frequently offer promotional rates that can vary by region, subscription length, bundle size, past purchases, and account activity. We also test new features and payment options regularly. If you don't cancel timely, your subscription will renew at the full price indicated at purchase, authorizing us to charge your payment method for these amounts. To the extent permitted by law, we reserve rights like limiting or discontinuing products, features, or services; setting conditions on promotions; banning users from transactions; and denying products or services to users, all without prior notice.
External Service Purchases, including subscriptions, are processed through the External Service, requiring management through your External Service Account. Subscriptions renew automatically until canceled.
When purchasing on the Service, you might pay via an External Service like Apple ID or Google Play ("your External Service Account"), which will be charged according to purchase-time terms and general terms of the External Service. Some may charge sales tax, which might change.
If your External Service Purchase includes an automatic subscription renewal, your account will continue periodic charges until canceled. After your initial and any subsequent periods, the subscription continues for the agreed price and duration. If you had a discounted offer, the rate might increase post-initial period for subsequent renewals.
To cancel a subscription, access your External Service Account to change or end your subscription, even if your MateMe account or App is deleted. For Apple ID subscriptions, cancel via Apple, not MateMe. Cancel through Settings in the app or get help from Apple Support. For Google Play, cancel through the app's Settings and contact Google Play for further assistance. Upon subscription cancellation, you can use services until the current term ends; renewals won't occur after the term's expiration.
If you reverse or chargeback a payment via your External Service Account, MateMe might terminate your account immediately, assuming you no longer desire a MateMe subscription. If the chargeback is overturned, contact Customer Care. MateMe will keep funds from your External Service Account until you cancel through it. Certain users may request refunds; see Section 8d for details.
Internal Purchases, including subscriptions, use the Payment Method provided on the Website or App and renew automatically until canceled.
Upon an Internal Purchase, you commit to paying listed prices and any applicable taxes, authorizing MateMe to charge your Payment Method. MateMe may correct billing errors even after payment is requested or received. Chargebacks or reversed payments may lead to immediate account termination if it reflects undesired subscription. Should reversals be overturned, contact Customer Care.
If your Internal Purchase encompasses a renewing subscription, your Payment Method will incur periodic charges until cancellation. Post-initial commitment and subsequent periods, the subscription auto-renews for the agreed price and time unless canceled. To cancel, use the Website or App’s Account section. Continued service is available until the present term concludes; renewal ceases afterward.
Edit Payment Method info via Settings and by opting your upgrade to expire. If processing fails—due to expiration, insufficient funds, etc.—you remain liable for due amounts and authorize continued billing attempts on updated Payment Methods. Payment particulars might involve agreements with your financial institution or card issuer. Outside the Americas, payments to MateMe might process through MTCH Technology Services Limited. Certain users may request refunds; refer to Section 8d.
Virtual items are non-refundable, subject to specific conditions.
Occasionally, you might acquire a personal, non-transferable, non-sublicensable, revocable license for limited-use features, like credits for Super Like, Boost, Live Credits, or Gifts ("Virtual Item(s)") from MateMe. Purchases are available solely through us or our authorized partners via our Services.
Virtual Items symbolize a limited license under this Agreement, and, unless law prohibits, ownership or rights aren't transferred or assigned. This Agreement doesn't equal a sale of rights in Virtual Items.
Any shown Virtual Item balance isn't a real-world balance or stored value but represents license measurement. Virtual Items incur no non-use fees, but the license ends either when MateMe ceases Services or your account closes or terminates.
MateMe reserves rights, like imposing fees for Virtual Item access or distribution—free or otherwise. MateMe may manage, modulate, or eliminate Virtual Items anytime, affecting their value or purchase price, without liability. Virtual Item transfer is prohibited; selling, redeeming, or transferring them is not allowed. Redemption is only through our Services.
ALL PURCHASES AND REDEMPTIONS OF VIRTUAL ITEMS VIA OUR SERVICES ARE FINAL AND NON-REFUNDABLE. YOU ACKNOWLEDGE THAT MATEME HAS NO REFUND OBLIGATION AND YOU WON’T RECEIVE MONEY OR COMPENSATION FOR UNUSED VIRTUAL ITEMS WHEN AN ACCOUNT CLOSES, VOLUNTARILY OR INVOLUNTARILY.
Generally, purchases are non-refundable, with special terms in the EU, EEA, UK, Switzerland, Korea, and Israel, as well as certain U.S. states.
Most purchases are final and non-refundable without credits for unused periods, unless laws in your region provide for refunds.
For EU, EEA, UK, and Switzerland subscribers:
Local law supports a full refund within 14 days of subscription start. This period begins upon subscription initiation.
For German subscribers:
Subscriptions may terminate post-renewal with one-month notice, with cause-based terminations unaffected.
For Republic of Korea subscribers and Virtual Item purchasers:
Local law allows full refunds for subscriptions and/or unused Virtual Items within 7 days post-purchase. This period starts upon purchase.
For Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, Wisconsin, and Israel subscribers:
You may cancel without penalty before midnight of the third business day post-subscription. If you pass before your subscription ends, your estate gets a refund for the period post-death. Should you become disabled, preventing Service use, you'll get a refund for the post-disability period upon to notice provision as described below.
If qualifying for a refund and subscribed through Apple ID, Apple handles refund requests—not MateMe. Request via Apple device settings: go to Settings > iTunes & App Stores > [Apple ID] > View Apple ID > Purchase History and select "Report a Problem," or contact Apple Support. For other purchases, contact MateMe Customer Service with your order number (from your confirmation email) by mailing or delivering a notice with signature and date stating your intent to cancel or equivalent wording, along with your account-associated email or phone number and order number.
If you decide to stop using our Services or if your account is terminated, here's what you need to know. You can delete your account at any point by logging into the Website or App, navigating to "Settings," selecting "Delete Account," and following the necessary steps. Keep in mind, any External Service Purchases like those through iTunes or Google Play must be managed separately to avoid additional charges.
MateMe holds the authority to investigate and, if deemed necessary, suspend or terminate your account without refund if it believes these Terms were violated, the Services were misused, or inappropriate or unlawful behavior is observed, on or off our platforms. MateMe can enforce these Terms using personal, technological, legal, or other means without liability or prior notice, including blocking your access to the Services.
If an account is terminated by you or by MateMe for any reason, these Terms remain in effect and enforceable. No refunds will be provided for purchases made, and your information will be managed according to our Privacy Policy.
MateMe does not conduct criminal background or identity verification checks on its users. While we strive to encourage a respectful user environment, we cannot ensure user conduct on or off the Service. Use your best judgment when interacting with others and review our Safety Tips.
UNDERSTAND THAT MATEME DOES NOT CONDUCT BACKGROUND OR IDENTITY CHECKS ON USERS OR INQUIRE INTO THEIR BACKGROUNDS. MATEME MAKES NO WARRANTIES OR REPRESENTATIONS ABOUT USER CONDUCT OR IDENTITY. MATEME RESERVES THE RIGHT TO CONDUCT CHECKS USING AVAILABLE PUBLIC RECORDS AND AUTHORIZE SUCH CHECKS IF NECESSARY. YOU AUTHORIZE MATEME TO USE CONSUMER REPORTS FOR SCREENINGS IF DECIDED UPON TO DETERMINE ELIGIBILITY UNDER THESE TERMS.
YOU ARE RESPONSIBLE FOR YOUR INTERACTIONS WITH OTHER USERS. WE CANNOT GUARD YOUR SAFETY AND RECOMMEND FOLLOWING SAFETY TIPS AND OTHER SAFETY MEASURES. USE JUDGMENT AND APPROPRIATE SAFETY PRECAUTIONS WHEN COMMUNICATING WITH OR MEETING NEW PEOPLE. COMMUNICATIONS VIA THE SERVICE MAY RESULT IN IMPROPER BEHAVIORS LIKE FRAUD OR HARASSMENT.
Despite efforts for a respectful experience, MateMe is not responsible for user conduct on or off the Service. Exercise caution, especially if moving from online communication to face-to-face meetings.
MateMe's Services are provided "as is," and we cannot make representations about Service content or Member Content.
OUR SERVICES ARE AVAILABLE "AS IS" AND "AS AVAILABLE," AND TO THE DEGREE PERMITTED BY APPLICABLE LAW, NO WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, ARE GRANTED, INCLUDING IMPLIED WARRANTIES OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Mateme DOES NOT ENSURE THAT (A) SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, (B) ERRORS OR DEFECTS WILL BE ADDRESSED, OR (C) CONTENT OR INFORMATION WILL BE ACCURATE, COMPLETE, OR APPLICABLE.
Mateme DOES NOT GUARANTEE USER COMMUNICATION OR MEETING DESIRE, COMPATIBILITY, OR CONDUCT. WE ASSUME NO RESPONSIBILITY FOR USER OR THIRD PARTY CONTENT, CONDUCT, OR IDENTITY ON Mateme. ANY MATERIAL OBTAINED IS AT YOUR DISCRETION AND RISK, AND Mateme IS NOT LIABLE FOR DAMAGES TO TECHNOLOGY OR FROM SECURITY ISSUES.
We address copyright infringement seriously. Please assist in addressing it promptly.
MateMe follows the Digital Millennium Copyright Act (DMCA) to address copyright infringement. If Member Content or Our Content infringes your rights, submit a DMCA Takedown Notice with:
- A signature of an authorized person on behalf of the alleged right holder;
- Identification of the copyrighted work claimed to be infringed or a representative list if multiple;
- Identification of infringing material and reasonable information for its location;
- Contact information, such as address, phone number, and email;
- A statement of good faith belief that challenged use isn't authorized by the owner or law; and
- An accuracy statement under perjury penalty that you're authorized to act on behalf of the rights holder.
Send DMCA Takedown Notices to [email protected], phone at 214-576-3272, or mail to: Copyright Compliance Department, MateMe Legal, 8750 N. Central Expressway, Dallas, Texas 75231. We terminate accounts of repeat infringers.
You may see ads and promotions on our Services. MateMe isn't responsible for interactions with these products or services.
Our Services may contain third-party ads, promotions, or links. We may also offer non-commercial references to third parties. Mateme isn't responsible or endorsing external websites or resources, nor products/services offered by third parties. Interacting with third parties through our Services mandates abiding by their terms. MateMe isn't responsible for these third-party terms or actions.
Mateme's liability is capped to the extent allowed by law.
TO THE MAX DEGREE PERMITTED BY LAW, MATEME, ITS AFFILIATES, OR PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE DAMAGES, OR LOSSES, INCLUDING PROFITS, DATA, OR GOODWILL, STEMMING FROM (I) SERVICE ACCESS OR USE, (II) USER OR THIRD PARTY CONDUCT/CONTENT, OR (III) UNAUTHORIZED CONTENT ACCESS/USE, EVEN IF INFORMED OF SUCH DAMAGES' POSSIBILITY. AGGREGATE LIABILITY CAP IS $100 USD OR AMOUNT PAID BY YOU TO MATEME IN 24-MONTHS BEFORE LEGAL ACTION, WHICHEVER GREATER.
THIS APPLIES REGARDLESS OF LIABILITY GROUNDS (CONTRACT, TORT, ETC.), BREACH NATURE, AND ALL EVENTS OR AGREEMENTS.
LIMITATION PROVISIONS APPLY EVEN IF REMEDIES FAIL. SOME JURISDICTIONS MAY NOT ALLOW CERTAIN LIMITATIONS, MAKING THEM NON-APPLICABLE TO YOU.
In the rare event of a legal dispute, here's how the Parties will proceed, unless restricted by applicable law.
Certain Subsections of this Dispute Resolution Section are not applicable in jurisdictions where prohibited by law, including Subsections 15b, 15c, 15d, and 15e, which do not apply to users within the EU, EEA, UK, or Switzerland. The European Commission's online dispute settlement platform is available to these users. MateMe does not participate in consumer arbitration procedures for users in these regions.
If you're dissatisfied with our Services, we encourage you to contact MateMe Customer Service to resolve concerns without external help. If you choose to pursue a dispute or claim against MateMe, these terms will apply. “MateMe” includes our affiliates, employees, licensors, and service providers for these purposes.
"Dispute" encompasses any dispute or claim related to this Agreement, the Service, or our relationship, broadly interpreted, including claims arising before or during this Agreement's term or after its termination (unless replaced by a subsequent agreement). If you have a Dispute with MateMe (“Your Dispute”), you must first send a detailed notice (“Notice”) to CT Corporation, 1209 Orange Street, City of Wilmington, Delaware 19801, USA. For Disputes involving individual claims of sexual assault or harassment connected to the Services, a Notice is not required before pursuing claims per Section 17. If MateMe has a Dispute with you (“MateMe’s Dispute”), it will send a Notice to your registered email or other contact information. Your Notice should include your full name, account identification details, and a detailed description of the Dispute. You and MateMe should then negotiate in good faith to resolve it. This informal process should ideally resolve the Dispute within 60 days; otherwise, arbitration or small claims court may be pursued.
Completion of this process is required before any arbitration or small claims action, with exceptions for individual claims of sexual assault or harassment. The statute of limitations and filing deadlines are paused during this process. The arbitration provider, National Arbitration and Mediation (“NAM”), will not proceed with arbitration without certification that this process was completed. Courts may enforce this provision to enjoin unapproved arbitration or small claims actions.
Statements made during this process are confidential and inadmissible in later proceedings (except to prove compliance with this process).
TO THE EXTENT ALLOWED BY LAW, YOU AND MATEME WAIVE JURY TRIAL RIGHTS AND COURT LITIGATION FOR INDIVIDUAL ARBITRATION (EXCEPT FOR SMALL CLAIMS OR INDIVIDUAL SEXUAL ASSAULT/HARASSMENT CLAIMS). YOU AND MATEME WAIVE CLASS ACTION PARTICIPATION RIGHTS. THERE IS NO AUTHORITY FOR CLASS CLAIMS IN ARBITRATION OR LITIGATION. IF A CLAIM OR RELIEF IS DEEMED UNENFORCEABLE AND FINAL AFTER APPEALS, IT WILL PROCEED IN COURT WHILE OTHER CLAIMS CONTINUE IN ARBITRATION. IF UNENFORCEABLE, THIS PARAGRAPH NEGATES THE ENTIRE ARBITRATION PROVISION (EXCEPT JURY WAIVER AND INFORMAL PROCESS).
Unresolved Disputes (informally or per Subsection 15a) proceed to INDIVIDUAL ARBITRATION unless eligible for small claims or as specified otherwise. Either party can elect small claims court for individual claims, and claims of sexual misconduct may proceed per Section 17. Once arbitration begins, small claims election ends. Disputes deemed outside small claims court jurisdiction are arbitrated under this Agreement.
For enforcing this Section 15, proceedings like confirming or modifying an arbitration award must comply with Section 17. If unenforceable, litigation against MateMe (except small claims) is restricted to courts in Dallas County, Texas. You consent to these courts for such matters and waive objection to their jurisdiction.
Subsection 15d applies to Disputes submitted to NAM post-informal process (Subsection 15a) without small claims election. Arbitration is by NAM, following NAM’s Rules in effect at submission, modified by this Dispute Resolution Section 15. If NAM cannot serve, parties agree on a replacement. If needed, courts can appoint a provider.
Arbitration shall follow these protocols:
- Commencing: Initiate arbitration by sending a Demand for Arbitration to NAM, detailing claims and relief sought. Send the Demand to MateMe at the provided address. The provider won’t process demands not certifying compliance with Section 15 or small claims election use.
- Fees: Governed by NAM Rules, but adjusted in Mass Filings or by Arbitrator’s orders related to Section 15 breaches.
- Arbitrator: Conducted by a single neutral arbitrator. Arbitrators adhere to this Agreement, prevailing even over conflicting NAM Rules. Fairness adjustments are possible for Unfair Terms.
- Motions: Arbitrators can hear dispositive motions sans oral hearing, requested within specified timeframes.
- Discovery: Limited to document and interrogatory requests. Disputes unresolved through mutual agreement are resolved by the arbitrator.
- Confidentiality: Arbitrator may issue orders for confidentiality during arbitration proceedings.
- Hearing: Entitled to an evidentiary hearing before the arbitrator. Parties may waive oral hearings for written submissions, but hearings require both parties’ personal presence.
- Award: Arbitrator provides a reasoned, written award within 30 days post-hearing or submission deadlines.
- Settlement: Settlement offers aren’t disclosed before award, influenced outcomes incur costs against the opposing party.
- Mass Filings: Specific protocols for multiple disputes (Mass Filing) apply.
Section 15 covers all Disputes, including those accruing before your consent to this Agreement. You may opt out of retroactive application within 30 days of consent by contacting [email protected]. Provide account identification in your opt-out. Opting out retains applicability of previous Dispute sections. Future claims follow Section 15.
To the maximum extent permitted by law, any claims that are not resolved through arbitration must be litigated in Dallas County, Texas, except for those claims filed in small claims court or for users located in jurisdictions such as the EU, EEA, UK, or Switzerland where such litigation is prohibited by law.
Where not prohibited by law, users from the EU, EEA, UK, and Switzerland may bring claims in their country of residence as per applicable legal provisions. Additionally, except for claims addressed in small claims court according to Section 15, any claims connected to this Agreement (including any challenges to the class action waiver in subsection 15b), to our Services, or regarding your relationship with MateMe that are not subject to arbitration or small claims court will be litigated solely in the federal or state courts of Dallas County, Texas, U.S.A. Both you and MateMe consent to the jurisdiction of courts in Texas and waive any claims regarding the inconvenience of this forum.
You agree to indemnify MateMe for any claims arising from your actions.
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless MateMe, our affiliates, and their respective officers, directors, agents, and employees against any and all complaints, demands, claims, damages, losses, costs, liabilities, and expenses, including attorney's fees, arising from your access to or use of our Services, Your Content, your behavior towards other users, or your breach of this Agreement. Some jurisdictions may not permit indemnification, meaning some or all of this section may not apply to you.
By using our Services, you acknowledge and agree to the Terms of this Agreement.
Your use of our Services, whether through a mobile device, application, or computer, indicates your agreement to be bound by (i) these Terms, which we may update from time to time, (ii) our Privacy Policy, Cookie Policy, Community Guidelines, and Safety Tips, and (iii) any Additional Terms Upon Purchase. If you do not accept and agree to all parts of this Agreement, you are not authorized to use our Services.
All pronouns and variations thereof are to be interpreted to refer to the masculine, feminine, neuter, singular, or plural as the context of the referenced entities or persons requires.
This Agreement supersedes all prior agreements or representations.
These Terms, together with the Privacy Policy, Cookie Policy, Community Guidelines, Safety Tips, and any Additional Terms Upon Purchase, constitute the complete agreement between you and MateMe regarding the use of our Services. These Terms replace all previous agreements and representations, whether written or oral. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will still be in effect. A failure by MateMe to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. You acknowledge that your MateMe account is non-transferable and that upon your death, all rights to your account and its content will terminate unless otherwise mandated by law. Rights and licenses granted under this Agreement may not be transferred or assigned by you, but we may assign them without restriction. These Terms do not create any form of agency, partnership, joint venture, or special relationship or employment between you and MateMe, and you may not make representations or bind MateMe in any manner.